" Sir, As a service manager, I’m sure you often hear from customers with complaints. While many are quick to complain at the slightest perceived injustice, I for one don’t think people take enough time to pass on compliments for service well rendered. Allow me to highlight a good experience I recently had with Arie, one of your service representatives. I have a 2002 F-250 Diesel 4x4. I’ve owned the truck since 2005 and it has been a great vehicle. While I have always taken pride in performing my own service, as I ... "