" Dear Mr. Barbour: I had the pleasure of working with Chris Royal this week after a very flustrating day traveling. I had my car serviced in Panama City, Flordia two days before making this business trip and they were suppoused to fix a low speed skip. I left Panama City Beach at 5:00 AM and by the I got into South Carolina the skip had gotten so bad that I stopped in Columbia and had a fuel filter replacement. This did not solve the problem and I limped into Wilmington. The next morning I in was in your service center at 7:15AM. This is when I met Chris Royal. Let me tell you this is one of the greatest assets that your company has. He put me at ease and assured me that the car would be fixed. I ask if he had someone that could take me to Monkey Junction since I had a meeting at 8:00 AM. He quickly solved that problem by letting me have a service vehicle I have owned Lincolns (the greatest car on the road) since 1974 putting 40,000 to 45,000 miles per year on these cars. They have never let me down. Chris called on my cell phone and told me what they found and I told him to get it fixed. When my meeting was over at 3:00PM I returned to your service center and was greeted by Chris. He placed a call to the mechanic fixing my car and he was told that it was in wash up and would be ready shortly. Chris is the most professional service person that I have had the pleasure of working with. My hats off to your staff. I will be buying a new Lincoln within the next few months and I will assure you that you will get the sale. Again thanks for the great service. Sincerely, R. H. Britt "