" Sir, As a service manager, I’m sure you often hear from customers with complaints. While many are quick to complain at the slightest perceived injustice, I for one don’t think people take enough time to pass on compliments for service well rendered. Allow me to highlight a good experience I recently had with Arie, one of your service representatives. I have a 2002 F-250 Diesel 4x4. I’ve owned the truck since 2005 and it has been a great vehicle. While I have always taken pride in performing my own service, as I have gotten older (and now with small children) I have less and less time to do so. Recently, I was driving home from work and realized I had a seized caliper. As I only had a few weekends left at home before a lengthy deployment to Afghanistan, I decided to bring the truck to Capital to have the service done. Arie arranged for me to pick up a rental vehicle next door and was prompt with inducting my truck. The next day, I got a phone call, and the technician who performed the service inspection found several issues, the most serious being the seized caliper that I was aware of, to more minor issues that could be considered elective but nonetheless significant, such as 4x4 vacuum seals. Not wanting to spend too much money (particularly since I planned to sell the truck) but also wanting it in the best condition, Arie was very upfront with me in recommending which service to perform to ensure long life of the truck and which services would be ‘nice’ but not necessary. After authorizing service, all repairs were completed on the truck within 36 hours. Throughout the process, I found Arie to be upfront and honest and completely transparent about what the truck needed, what I could easily do myself on my own time (he ordered a few parts for me), and what would be best to take care of while the truck was in the dealership. I was completely satisfied with the vehicle when I picked it up and it has held up well since. I can sell the truck now confident that all major service issues have been addressed. I will certainly refer any of my friends to Capital for service needs. In the past I have stayed away from dealership service departments because of poor service, but I am comfortable that if my truck needs work while I am deployed my wife will be able to work with your service department without fear of headaches. Thank you for a good experience, and you can rest assured that when we are in the market for a new truck at the end of this year we will consider shopping at Capital. Sincerely, Max "